Encouraging Engagement
Dear TCS Family,
We have such a rich and vibrant culture, at any given time there are so many activities, initiatives, going on within the organisation, so please participate , stay engaged, stay involved and be pro active, bring your ideas so that we can add more value not just relying upon our employees but of course primarily relying on our customers and all our external stake holders and to the economy at large.
TCS is a thought leader. TCS is also a company that prides itself on contributing to the environment, to the social sector, our recent collaboration with Special Olympics as an example of the care that TCS shows, and similarly we have a culture of staying engaged with our employees and that is exemplified by not just the social events, the iftaris that were held during Ramzan but also the Connect to Communicate 2 day conference, so in the same spirit that you see in this magazine or in this newsletter in your daily life please stay engaged with all those around whether it is your junior staff, senior staff , customers or the outside world.
Thank you,
Saira Awan
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Dear TCS Family,
As we embark on the journey of our second issue of TCS Bytes, I’m thrilled to witness the enthusiasm and engagement that has marked our first edition. Your stories, your events, and your snapshots have painted a vibrant tapestry of our company’s spirit, echoing across regions and departments.
Today, I want to extend a special call to action—one that encapsulates the very essence of who we are: service. We all know that TCS isn’t just about delivering parcels and documents; it’s about delivering excellence, care, and value to every client, every time. And who better to exemplify this commitment than our couriers, retail outlet colleagues, customer care heroes—the unsung champions of our company?
I urge each one of you to keep your eyes and ears open for those moments of extraordinary service, those instances where our colleagues go above and beyond to uphold our values, while delivering service. Whether it’s a customer care agent lending a compassionate ear, a courier braving adverse conditions to ensure timely delivery, or any other act of service that reflects our ethos—capture it, celebrate it, and share it with us.
Let’s make TCS Bytes not just a newsletter, but a testament to our collective dedication and excellence. Your stories are the heartbeat of our organization, and by sharing them, you inspire us all to reach higher, do better, and serve greater.
On a closing note, I’d like to extend my heartfelt appreciation to Natasha and all Internal Communication colleagues. Natasha, your diligence, and keen awareness in curating and presenting these stories have brought us all closer together, shining a light on the incredible work being done across our company. Thank you all for your unwavering commitment—it’s because of individuals like you that TCS continues to thrive.
Together, let’s keep the spirit of service alive in every corner of our organization.
Warm regards,
JJ
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Connect To Communicate
The HR department organized a two-day Connect to Communicate Program on the 22nd and 23rd of March, 2024, in Karachi with an aim to establish synergy between our Areas and Head Office, re-establishing the expectations for effective management of all business functions and align our efforts with the overarching organizational objectives. Day one of the program was exclusively dedicated to the Area Business Heads (ABHs), who presented their key achievements & milestones, ground challenges, financial and operational performance, and expectations from the Head Office. The second day of the program involved presentations from Business Functional Heads, who presented their respective functions’ key achievements, challenges, and future strategies with the audience.
More details about the event will be shared in the forthcoming Big Leap issue so stay tuned….!
Source: Tariq Askari- Senior Manager Learning and OD
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Announcing Our Employee Video Competition!!!
Get ready to unleash your creativity and showcase your talent because marketing team is thrilled to announce the launch of our Employee Video Competition! 🎬
The theme of the competition is to highlight the application of our TCS values, like how not behave during an act of service and how it can turn into a good act but it also has to be “funny”.
Start brainstorming ideas that align with the theme of the competition. Produce your video masterpiece of 120-150 seconds at max and let your imagination run wild.
Spread the word and encourage your colleagues to participate! Last date for entry is 30, April 2024. The 5 best entries will receive Rs.5000/, each.
You can share your videos through email to Ms. Natasha at natasha.shaheen@tcs.com.pk or WhatsApp on 03038272929.
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Expressing Gratitude
The customer care employees worked really hard to satisfy the needs of the customers throughout the Eid holidays. Mr. Feroz Ahmed, the head of the department, appreciated the customer service team for their collaborative efforts in reducing the backlog for express deliveries and sentiments, expressing gratitude to the workers who have been working really hard throughout that time.
Source: Rida Khan- Assistant Manager Customer Care
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Pakistan Vs New Zealand T20I series tickets available
Pakistan vs. New Zealand T20 match tickets went on sale from 5th April, marking the first international series in a 3 year agreement that makes TCS the official ticketing partner for all PCB events. This deal has been made possible primarily by the efforts of none other than Mr. Qasim Awan.
Source: Marketing Department
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TCS Ticketing Kiosk at Gaddafi Stadium
Following the successful marketing around the PSL event in February and March, the Marketing Department has created posters, video content, and even a ticket box office around the idea of “Ticket, Cricket, Sath sath” to create a buzz amongst cricket lovers with the Pakistan vs. New Zealand T20 series.
Source: Syed Farazuddin Anjum- Head of Brand Design
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Eid Day Visit -The Unsung Heroes
Executive Director Mr. Qasim Awan, Mr. Ahsan Ali HR & Mr. Ehsan Khattak Area Business Head Karachi paid a visit to East hubs & Head office security staff with the intention of celebrating Eid, motivating and raising the morale of their employees who are far from their families and working to deliver in order to meet customer’s expectations.
Source: Ahsan Ali- Head of HR Governance & Legal
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Ties of Trust- Mr. Tabish Hashmi Visits TCS Head office
As a member of the TCS extended family, Mr. Tabish Hashmi visited the company’s head office on Tuesday, April 9. He gave us an update on his success, which began at TCS. Our CEO, Executive Director, and all the higher-ups greeted him and made us treasure some of our favorite old TCS memories. An interview of him was also taken at the end of the session where he was asked about the career shift and the role TCS played in boosting his career. He gave insights into how TCS aided in his career and personal development. More highlights on the interview will be posted in the forthcoming Big Leap issue so stay tuned….!
Source: Marketing Department
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Reigniting the flame: COO visit to network for elevating spirits
Chief Operating Officer, Mr. Farrukh Nadeem visited the front line staff across the network before Eid in order to signify a direct acknowledgment of the frontline workers contributions and ensure deliveries are timely made before Eid. His visit provided a platform for open communication and feedback. Employees felt empowered to share their ideas, concerns, limitations and suggestions directly with him who holds considerable influence over the company’s direction and can guide them better to meet the expectations. Such dialogue not only strengthened the bond between him and employees but also cultivated a fertile ground for innovation and improvement which resulted in customer satisfaction.
Source: Mr. Farrukh Nadeem- Chief Operating Officer
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Bidding farewell to Chief Finance Officer
To show their sincere appreciation for CFO Ms. Muneeza Kassim’s achievements to the organization, TCS management bids her farewell at the Karachi Golf Club on February 28. She left TCS with a legacy of greatness that will continue to inspire us all, and the entire management joined them for an Iftar feast. Ms. Muneeza has continuously shown her commitment to the success and well-being of the team, whether it was by providing support during trying moments or navigating through difficult financial decisions.
Source: Ahsan Ali- Head of HR Governance & Legal
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Finding Serenity: A Training Session on Stress Management
The HR department scheduled a training session for April 5th, during which Mr. Usman Yousuf Butt, a trainer, was invited to speak. He advised our management-level staff to put off dealing with stress-related daily difficulties. He demonstrated a variety of meditation techniques and gave us advice on how to deal with stressed-out personnel. Additionally, there were talks about better understanding and managing stress. A reflection phase at the end of the session gives participants a chance to express their ideas, realizations, and criticisms. In addition, the facilitator could suggest or offer further resources for studying stress-reduction methods in greater detail.
Source: Rida Jamil- Assistant Manager Learning
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Management Hosts Iftar Dinner for Employees & Customer’s
In the spirit of fostering community and celebrating diversity, TCS recently hosted a memorable Iftar dinner for our esteemed customers. Held at Royal Palm Golf and Country Club on Friday, 05th April, 2024, the event brought together individuals from various backgrounds to share in the joyous occasion of breaking fast during the holy month of Ramadan. This write-up aims to encapsulate the essence and significance of the evening, highlighting the themes of unity, gratitude, and cultural appreciation.
Source: Zeeshan Ahmed Khan- Corporate Sales Head Lahore
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Introducing Elegance: Unveiling Our Newest Sofa Design
TCS, renowned for its commitment to quality and innovation, extends its brand identity to furniture design, notably sofas, with a focus on standardization and economical comfort. Embracing sleek lines and ergonomic principles, TCS’s sofa collection combines contemporary aesthetics with practical functionality. Each piece is crafted with precision engineering and durable materials, ensuring longevity without compromising on affordability. This proposed design for TCS offices and franchises has been finalized and ready for mass production.
Source: Fatima Farooq- Consultant at Strategy & Modernization
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TCS Collaborates with Special Olympics
To assist Special Olympics Pakistan (SOP) with its logistical requirements, TCS has started working together with the organization. TCS is honored to support their efforts to provide chances for sports to those with special needs. Collaborating for such a great cause promotes inclusivity by providing opportunities for individuals with disabilities to participate in physical activities alongside their peers. This fosters a sense of belonging and acceptance within the community.
Source: Marketing Department
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Did you know?
TCS is the first authorized Transports Internationaux Routiers (TIR) operator in Pakistan, TCS can be your gateway to diversify and expand your business in Central Asia.
Source: Marketing Department
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Did you know?
Children around Pakistan are benefiting greatly from Goread.pk’s contribution to the spread of literacy by bringing the joy of stories to impoverished communities. TCS is pleased to join hands with goread.pk in order to contribute to this initiative by handling and shipping their storybooks.
Source: Marketing Department
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Did you know?
The first courier bike prototype, built on a Honda CD70, debuted in November 1996, signaling the impending departure from the official Vespa Policy. Built above this bike was the box that would later become a familiar sight from 2001 onwards. Although it was built, the front cowl that matched the box was not included in the 2001 rollout. Also, the shift to totally red bikes and fleet vehicles happened in 2002 so in 1996 the box still had red over white decals.
Source: Najeeb Nayyer- Director Strategy & Modernization
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Did you know?
PackNGo is an innovative service by TCS, which is an end-to-end one-stop solution for all type relocation anywhere in Pakistan or in the world. Right from packaging, shifting, loading/unloading and delivery to destination, our team of professionals work hard by guiding and advising you after conducting a survey of your premises.
Source: Sibtain Raza- Business Head PankNGo
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Hello TCS Family,
My name is Natasha and I have been tasked with sharing special issues of TCS Bytes- about exciting things happening within our company. Packed with bite-sized nuggets of information, these series of special issues aims to keep you in the loop and excited about what’s going on behind the scenes at TCS.
But we will be needing your help to make it truly exciting and special!
Here are some ideas for what you can contribute to make it worth the read:
- Stories. Share on-the-ground experiences, challenges overcome, or impressive feats accomplished by colleagues in the course of their duty.
- Did you know? Share interesting tidbits about our industry, company history or even fun facts about the cities/towns we operate in.
- Shine a spotlight on your colleagues! Nominate someone whose hard work, dedication, or unique talents deserve recognition.
- Have suggestions for improvement? Ideas for new initiatives? Or maybe just want to share your thoughts on recent changes?
- Any employee team building events in your station.
Let’s stay connected and engage beyond the office walls. Remember, share ‘BYTES’ only and ‘Photographs’ where available. The more diverse and engaging your contributions, the more exciting “Bytes” will be for everyone! So, don’t hesitate to share your stories, insights, and ideas.
Together, let’s make “TCS Bytes” the highlight every so often, monthly! If possible as we go along.
Natasha Buzz 🐝
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