Dear Team,
Welcome back to another edition of Bytes, where every piece of info matters in shaping our collective success. Just like our logistics operations, each byte of data and insight propels us closer to our goals.
With our diverse team of over 10,000 dedicated individuals, it’s vital to celebrate the power of these bytes. While we have a mosaic of pictures in this issue covering the events with our senior managers, it would be heartening to hear more of and from our front liners about their achievements. They drive our daily operations, innovations, and progress. Whether it’s recognizing great teamwork, teamsters and super performers or sharing the latest success, each byte reflects our commitment to excellence.
As we aim to maintain our leadership position in our industry, let’s focus on the bytes that count. Updates on partnerships, employee highlights, or efficiency breakthroughs, these bits of info unite us as one force. Every byte contributes to our journey to greatness. Let’s embrace them fully, finding inspiration and motivation to exceed expectations.
Special thanks to Natasha, Rizwan, Tooba, and the Internal Communication Team for collating and presenting these bytes.
Here’s to another month of growth, collaboration, and success.
JJ
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Video Completion Reminder!
Just a quick reminder about our Employee Video Competition! We’re still eagerly looking for more participants to showcase their creativity and celebrate our values. Please help spread the word within your departments and encourage everyone to participate. Let’s keep the excitement going and showcase our values in action! The deadline to submit entries is now May 30th, 2024. Don’t miss out on this opportunity to shine!
Please email your contributions to natasha.shaheen@tcs.com.pk. Thank you for your support and participation.
Source: Marketing Department
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Training on Mental Health Awareness
Mental health issues often carry a stigma, preventing individuals from seeking help or even discussing their struggles. For this very reason, a training session was held at TCS head office on 10th May by Ms. Sharmeen Khan who has 15 years of experience in community outreach and mental health with the public, private and social sector. Training on mental health awareness promotes understanding and compassion, reducing stigma and fostering an environment where people feel safe to talk about their mental health.
Source: Rida Jamil- Assistant Manager Learning
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Mother’s Day Campaign
Mother’s Day campaign was a wonderful initiative by TCS Sentiments to celebrate Mother’s Day. Providing a platform for people to share heartfelt stories about their mothers and offering special Mother’s Day boxes with personalized items was a thoughtful way to honor and appreciate mothers everywhere. Sharing stories and memories can truly highlight the special bond between mothers and their loved ones. I’m sure many people cherished the opportunity to express their love and gratitude for their mothers.
Source: Anum Farooq- Assistant Manager Vendor Services
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Did you know?
Rawalpindi is named after an ancient King, Bappa Rawal, who was the 8th century ruler of Mewar, which is considered the most powerful kingdom of Rajasthan. When the region of India was invaded by foreign rulers for the first time, Bappa Rawal combined the armies of the nearby regions and soundly defeated the invaders. He also defeated the invaders in Afghanistan, Iran, Iraq and even Turkey. He posted army camps in all these regions and amongst his many camps was Rawalpindi. Today, TCS has around 60 express centers in this city which has such a fascinating history.
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Encouraging Diversity
In a profession traditionally dominated by men, female couriers bring a unique perspective and a distinct set of skills. They possess a keen attention to detail and an unwavering dedication to customer service. TCS gives this opportunity to young ladies and currently Ms. Nazia has been added as a female courier in Islamabad and now in total 4 female couriers are leading this team.
Source: Touqir Alam- Area Business Head Islamabad
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Glimpse from 2016
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Increasing drive for success
TCS has presented new cars to our ABHs & Channel Heads (Operations), Sales (Express & Logistics business), and Ecom team members in a special handover ceremony on 9th May’24. This milestone marks a significant step forward in our company’s strategy to accelerate operational excellence and deliver on our customer promise.
Source: Ahsan Sheikh- Head of HR governance ad legal
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Management Training Program
On 6th of May’24, 14 MTO’s (Management Training Officers) were hired in head office. Our Management Trainee Program is a beacon for nurturing the leaders of TCS in future. During this entire program, all selected individuals who are BBA (Bachelors in Business Administration) graduates are equipped with not just theoretical knowledge but also practical skills essential for thriving in the dynamic business environment of TCS. They will be whetting their decision-making abilities, fostering strategic thinking, and cultivating leadership qualities that are paramount for success in managerial positions. The Management Trainee Program isn’t just a steppingstone in one’s career; it’s a transformative experience that shapes leaders who will shape the future. Let’s welcome them for joining us and let them embark on a journey of discovery, growth, and leadership excellence.
Source: Rida Jamil- Assistant Manager Learning
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Retirement Ceremony for Mr. Javed Akhtar Khan
On 3rd May’24, Mr. Javed Akhtar Khan, Senior Manager in IT department at TCS Head Office, was given a farewell that was organized by the HR department. This occasion was a heartfelt remembrance of Mr. Javed’s extraordinary 26 years of devoted service to TCS. The event, which was hosted by the HR director, the IT department’s coworkers, and other distinguished guests, was a tribute to Mr. Javed’s priceless contributions and steadfast dedication to the business. Mr. Javed has been an outstanding leader and expert at TCS, and he has set an enduring example of excellence during his tenure. As a token of appreciation for his years of service and dedication, Mr. Javed was presented with a service appreciation gift, symbolizing TCS’s profound gratitude for his invaluable contributions.
Source: Tariq Askari- Senior Manager Learning and OD
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Invitation to Partner in Supplier Diversity Event
On 2nd of May, CEO Mr. Moin Malik was invited as an external speaker to Supplier Diversity event at Procter & Gamble Pakistan Limited. As a longstanding advocate for Supplier Diversity, P&G has been at the forefront of fostering an inclusive business environment for over four decades. Our Supplier Diversity program is dedicated to nurturing relationships with certified women-owned and led businesses (WOBs).
Source: Heena Rafiq- Executive Assistant CEO office
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11/11 Success Celebration
The 11/11 Championship campaign was held during Nov 2023, aimed at raising service level with best outcomes. The front liners were evaluated based on a specific KPIs, including delivery success rate, working hours, attendance, etc. Both Express and Overland departments were enrolled as participants. In acknowledgment of their efforts, best couriers based on the above criteria won bikes and the distribution ceremony for those was conducted on 2nd May’24 in the presence of Director ECOM Mr. Fakhar A Khan.
Source: Abdul Rehman Butt- Regional Sales Head ECOM Central
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TCS partners with Lipton Pakistan
On the 1st of May, 2024, TCS proudly inaugurated our new warehouse, marking a significant milestone for our company at the main location of Hyderabad. This momentous occasion signals the beginning of an exciting new chapter in our company’s history, filled with promise, growth, and opportunity. Our thanks to our invaluable customer and strategic partner Lipton Pakistan, for their trust in TCS.
Source: Shaheer Ahmed- Logistics Manager HDD
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Engaging for synergy
Fakhar Ahmed, director ECOM recently embarked on a strategic visit to engage with the Lahore and Islamabad ECOM teams in preparation for the next fiscal year planning. This visit was precisely planned with a multifaceted agenda aimed at fostering collaboration, understanding, and synergy across teams. At the forefront of his agenda was the mission to cultivate relationships and networking opportunities within our organization. Recognizing the inherent value of strong interpersonal connections, he sought to forge meaningful bonds that transcend geographical boundaries and facilitate seamless collaboration. He also aimed at breaking down silos and promoting cross team understanding, boosting morale and bonding & cross selling.
Source: Fakhar Ahmed Khan- Director ECOM
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Did you know?
Did you know that out of the mere 14 mountains in the world towering over 8000 meters, Pakistan proudly claims ownership of 5? And that’s just the tip of the iceberg! With a staggering 107 mountains surpassing the 7000-meter mark, Pakistan’s mountainous majesty knows no bounds. But wait, there’s more: nestled within its rugged terrain lie approximately 7240 glaciers, each a glistening testament to nature’s grandeur. And amidst this breathtaking landscape, TCS’s 6 express centers in Gilgit Baltistan stand as beacons of accessibility, making logistics a breeze and showcasing the wonders of this scenic paradise.
It’s little wonder why Pakistan is hailed for its natural splendor and awe-inspiring beauty.
Source: Marketing Department
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Regional Team Building at Trail 3 Margalla Hills
Under the visionary leadership of the Regional General Manager, a transformative team-building exercise unfolded as regional teams convened for an exciting hike at Trail 3 Margalla Hills on April 27, 2024. Against the backdrop of nature’s majesty, this adventure served as a catalyst for companionship, collaboration, and collective growth. The day commenced with a sense of anticipation as participants gathered at the foot of the Margalla Hills. The experience had not only strengthened their bodies but also nourished their souls, leaving an indelible imprint on their collective journey towards unity and success.
Source: Sajjad Malik- Regional General Manager North
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Empowering team success
Under the banner of “Empowering Team Success,” the HR department at TCS orchestrated a prestigious certificate distribution ceremony on April 26, 2024, at the TCS Head Office. This event served as a momentous occasion to honor and recognize the outstanding achievements of our dedicated employees, particularly those who played instrumental roles in the successful completion of PCB-PSL and other IT-related projects. The event was graced by the esteemed presence of the Group CEO, COO, Group Head of Marketing, Director of IT, and HR Leadership, who lent their support and encouragement to our employees.
Source: Tariq Askari- Senior Manager Learning and OD
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HR head as Chief Guest at Sindh Police Training
Mr. Ahsan Sheikh was honored to be the Chief Guest at the Sindh Police training ceremony. This training aimed to help participants understand the importance of self-management, learn tools for better self-management and corporate wellness, and become self-disciplined and masters of their own destiny. The training also focused on professionally handling and responding to 15 calls. The training began with participant registration and attendance, followed by a welcome address and introduction by Mr. Ziaullah (I/C Police School of Investigations, Garden Karachi).
Source: Ahsan Sheikh- Head of HR governance ad legal
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Gathering of Leaders in Islamabad Business Summit 2024
In a leadership Summit held in Islamabad on 24th of April, Dr. Zeeshan, the esteemed Head of Department at the University of Chakwal offered exciting opportunities for collaboration between TCS and the academic community. Dr. Zeeshan expressed his preference for TCS as a partner of choice and proposed several initiatives aimed at mutual benefit and advancement. Furthermore, Dr. Zeeshan expressed interest in incorporating research on TCS into the university’s Board of Study. By exploring TCS’s operations, innovations, and impact, students can gain valuable insights into the dynamics of the logistics industry and the broader business landscape.
Source: Qamar Abbas- Area Business Head
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Mobile Phone Distribution Ceremony
With the collective efforts of Marketing and Administration teams, a mobile distribution ceremony was held at TCS head office on 22nd April, 2024 where the couriers were given cellphones along with speeches acknowledging the efforts of the frontline force. The speech was given by the CEO and the COO. The event, held amidst an atmosphere of anticipation and excitement, marked a significant milestone in our commitment to empowering our workforce with the tools they need to thrive in an increasingly digital world.
Source: Marketing Department
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Facilitating Success: COO’s Visit to Pindi Stadium
COO marked the inaugural meeting at Pindi stadium setting the stage for collaborative discussions and decisive action. The assembled team, positioned strategically around the stadium, engaged in constructive dialogue regarding the deployment plan, optimizing resources to enhance the spectator experience. With a keen eye for detail and a commitment to excellence, the supervising team diligently monitored the situation, conducting thorough assessments of each entry gate. Their proactive approach ensured that deployed teams were motivated and equipped to address any challenges, guaranteeing a smooth and efficient flow of attendees into the stadium.
Source: Touqir Alam –Area Business Head Islamabad
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Team Excursion to Gaddafi Stadium
The TCS team had the privilege of visiting Lahore’s Gaddafi Stadium following the successful conclusion of the Pakistan vs. New Zealand series. We were honored to receive acknowledgement from the Pakistan Cricket Board (PCB) for our contributions to the event’s success.
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Regional Head ECOM sets to grace Ecommerce Synopsis
Mr. Abdul Rehman Butt was invited as an honorable guest at Ecommerce Synopsis held at Expo Center on 20th April 2024. The objective of attending this event was to create networking with leading industry players and connectivity with ECOM startups for extended business opportunities. Almost 3000+ people attended the event related to multiple industries. Also, the event reflected the new technologies and practices in demand or in trend to be followed along with the required logistics solution or challenges being faced by the industry / Startups.
Source: Abdul Rehman Butt- Regional Sales Head ECOM Central
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Did you know?
Under the TIR system, trucks must meet stringent specifications set forth by the Pakistan National Council (PNC) to qualify for registration. The TIR registration process serves to standardize and streamline cross-border trucking operations, promoting consistency and reliability in international trade. In contrast, non-TIR truck registrations are characterized by a more lenient approach, with no specific requirements or specifications mandated by the Pakistan National Council (PNC).
Source: Ahmed Zafar- Chief Growth Officer
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Celebrating Excellence
TCS Customer Services department believes in acknowledging and celebrating the outstanding contributions of our employees. In line with this commitment, they recently gathered for a Monthly Rewards and Recognition Ceremony, a time-honored tradition that pays tribute to the dedication, hard work, and exceptional achievements of the team members. The monthly award winners came up to accept their well-earned recognition amid cheers and clapping. In this context, the emphasis on quality score, with a weightage of 40% out of 100%, highlights the organization’s commitment to maintaining high standards and delivering exceptional results through customer satisfaction.
Source: Rida Khan- Assistant Manager Customer Care
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Dear TCS Family,
I extend my heartfelt gratitude to everyone who contributed these valuable insights and kept me informed along the way. Your support has been invaluable in shaping these memorable updates. These special editions of bytes are crafted to keep you informed and engaged with the remarkable developments behind the scenes at TCS. Thank you all for your dedication and collaboration.
Let’s continue to work together to make every effort worth the read. Here’s how you could phrase your message to communicate these suggestions effectively:
- Stories. Share on-the-ground experiences of frontline staff, their challenges, or impressive feats accomplished by colleagues in the course of their duty.
- Did you know? Share interesting tidbits about our industry, company history or even fun facts about the cities/towns we operate in.
- Shine a spotlight on your colleagues especially the juniors! Nominate someone whose hard work, dedication, or unique talents deserve recognition.
- Have suggestions for improvement? Ideas for new initiatives? Or maybe just want to share your thoughts on recent changes?
Let’s keep the connection alive and extend our engagement beyond the office walls. Remember to share ‘BYTES’ and ‘Photographs‘ where possible. The more diverse and engaging your contributions, the more exciting our ‘Bytes’ will be for everyone! So, don’t hesitate to share your stories, insights, and ideas. Together, let’s make our content truly vibrant and reflective of our collective experiences.
Captioned and Collated by: Natasha Shaheen- Digital Media Executive
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