Dear TCS People,
Welcome to the 4th edition of TCS Bytes, showcasing the vibrancy and achievements of our TCS community. Just last week, we featured insightful articles in our TCS Big Leap-3 edition, penned by our Internal Communication colleagues to exemplify our core values. These publications aim to chronicle and archive the milestones TCS crosses each month.
However, despite our best efforts, we’ve noticed a surprising lack of feedback. Other than appreciation from our President, we’ve received virtually no comments—neither praise nor critique.
Please share your thoughts—positive or negative. A one-liner will suffice. Your input will help us understand if our efforts resonate with you or need adjustment.
Thank you for your time and support.
Warm regards,
JJ
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Pakistan-China Business Conference
The Pakistan-China Business Conference being organized on 5th June 2024 by the Pakistan Embassy in China, in collaboration with government bodies, is set to foster economic ties between the two countries. We are proud to announce that our Executive Director, Mr. Qasim Awan, has been chosen as part of a select group of business representatives to participate in this prestigious conference. MOU was signed with a supplier to the Pakistan army with federal ministers in the background.
Source: Rizwan Khan | Head of Internal Communications
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Conscious Leadership
A strategy talk session on “Conscious Leadership” with Mr. Naeem Zamindar, a distinguished entrepreneur and former minister, was recently held at the TCS Head Office in Karachi, attended by top management including the President. Mr. Zamindar shared his life story and insights on conscious leadership, emphasizing its role in a company’s success. He discussed the importance of meditation, Tony Robbins’ OPA (Outcome, Purpose, Action) technique and recited verses from Surah Al-Asr, highlighting patience (Sabr) and truth (Haq). He stressed that leadership unites the team around a common purpose. He addressed queries about leadership vs. management, handling layoffs, integrating conscious leadership and defining company culture.
Source: Rizwan Khan- Head of Internal Communication
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Training on Emotional Intelligence
Diving deep into the training session of emotional intelligence with Sumreen Noman Ansari, where each interaction becomes a journey of self-discovery. On June 4th, 2024, Department Heads embarked on a transformative experience, exploring various activities and engaging sessions meticulously designed to enhance our understanding and management of emotions. Under the expert guidance of Sumreen Noman Ansari, delved into the intricacies of empathy, self-awareness, and effective communication, paving the way for personal growth and strengthened relationships. As we navigate the complexities of human emotions, we build bridges of connection, fostering a culture of empathy and understanding in every interaction.
Source: Rahat Ali- HR Business Partner
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Grow and Win
A meeting was called on June 3, 2024 by the Executive Director, Mr. Qasim Awan to brief the leadership about the “Grow & Win” competition. In the meeting, the Chairman, Mr. Khalid Awan made a brief address, expressing his enthusiasm for the program. He emphasized the need for participants to have a ‘burning desire’ to achieve success, adding that the “I can do it” mindset should be predominant above all other thoughts. The company President was also present at the meeting.
Source: Muhammad Zakaullah Khan- Head of Digital Brand Development
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Targets Accomplished
The Corporate Commercial Team is thrilled to announce that they have surpassed prior records in collection figures, effectively reaching a key milestone. Prominent figures, such as Mr. Salman, Regional Sales Head South, Mr. Askari Abbas, Director Commercial, Mr. Fakhar Ahmad, Director E-Commerce, and Mr. Farrukh Nadeem, Chief Operating Officer, honored this noteworthy accomplishment in a ceremony on 3rd June’2024. The group has promised to repeat this feat in the future month after exhibiting extraordinary attention and commitment to their objectives. We would like to congratulate the team on this fantastic achievement and wish them continued success.
Source: Fakhar Ahmed Khan- Director ECOM
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Hajj Balloting 2024
Each year, TCS holds a Hajj Balloting in which employees win tickets through a lucky draw. This year, Mr. Khawar Ellahi, the Pickup Coordinator for the South, and Mr. Ahmed Raza, the Branch Manager for Haroonabad Central, were the lucky winners. On 3rd June’2024, a small ceremony was held in TCS Head office where they were given essential items for their departure, as a token of respect. The COO of TCS, Mr. Farrukh Nadeem, and the Head of HR Governance & Legal, Mr. Ahsan Ali, wished them a safe travel and requested them to keep TCS and Pakistan in their prayers.
Source: Danish Hussain Khan- Assistant Manager Employee Relations
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Relocation of SAMAA TV Head Quarters
SAMAA TV Head Quarters were relocated from Karachi to Lahore by TCS PackNGo. The task covered an all-inclusive solution that involved packaging of approximately 2000 custom wooden boxes, loading, transporting it to Lahore, and unloading services.
Source: Sibtain Raza- Business Head Pack n Go
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A Nostalgic Flashback
Think you can identify current executives?
Source: Marketing Department
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Announcement for Video Competition Demonstrating Core Values of TCS!!!
Attention all team members! We are excited to announce a fun and creative challenge for everyone. We invite you to create a 1-3 minute video that demonstrates how to apply our core values in customer service. This is your chance to unlock your creativity, have fun, and win a money prize of Rs. 5,000!
How to get going:
- Establish a team and brainstorm ideas
- Create your content based on our core values with a bit of humor
- Edit your video to ensure it is polished and professional- Add captions
- Email your videos at natasha.shaheen@tcs.com.pk by June 30th 2024
TCS Marketing team can’t wait to see your creative and entertaining videos! Good luck to everyone and hoping that the best talent wins! For any questions or additional guidance, feel free to reach out at natasha.shaheen@tcs.com.pk.
Source: Natasha Shaheen- Digital Media Executive
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TCS Sentiments Express: Mango Tango
Indulge in the sweetness of summer with Mango Tango by TCS Sentiments Express! Our premium mangoes are handpicked from the finest suppliers in the region, ensuring customers receive the most delicious and authentic Pakistani mangoes. This is perfect for gifting or enjoying yourself, these mangoes come in beautiful, hygienic packaging, delivered right to the doorstep of our customers in UK, UAE and within Pakistan. Bookings can be done online through www.sentimentsexpress.com & www.tcs.com.pk and its delivery will take 8 to 10 working days.
Source: Ms. Sahar Ahmed- Head of Sentiments Express & Studio by TCS
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New Racking Installation
TCS has taken an initiative which is focused to improve efficiencies, and to create an outlook of TCS that meets the international Compliance Standards. The warehouse is ideally located at Multan Road, Lahore with 24/7 access. The racking solution is specially designed to manage 4,500 pallet positions on international standards.
Source: Syed Ghalib Ahmed- General Manager Health & Government Services
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TCS wins!!
TCS Wins Momentum Shaheen Fleet Operators Association of Pakistan (FOAP) Indoor Cricket Tournament 2024. The final match proved to be a nail-biting contest, culminating in a last-ball victory for Team TCS over Allied Logistics. Shehbaz Shahid, also from the Courier KHI Mehran Hub, delivered an outstanding bowling performance, earning him the Man of the Match award in the final. The champion’s trophy was proudly collected by Muddassir Abbas Awan, Business Head OLE and the team’s mentor, alongside captain Shayan Nadeem Essani, Manager Ops Planning & New Initiatives.
Source: Shayan Nadeem- Manager Operations Planning & New Initiatives
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Karachi to Baku Movement
TCS hits another milestone by successfully delivering, for a leading pharmaceutical manufacturer located in Karachi, the 1st multimodal TIR shipment from Pakistan to Baku, Azerbaijan, via Afghanistan, Uzbekistan, Kazakhstan, and the Caspian Sea. Travelling a total distance of 4,820 kms, this historic journey started from Karachi into Afghanistan across the Torkham border and via Jalalabad and Kabul, the consignment was handed over to a TIR partner at the Termez Cargo Centre in Uzbekistan. The consignment then moved northwest to the Uzbek-Kazakh border at Tazhen, via the historic Uzbek cities of Qarshi and Bokhara, and concluded the land journey at Aktau – the northern seaport of Kazakhstan, located on the Caspian Sea. The truck carrying the container was then ferried across the Caspian Sea (548km) and reached Baku seaport in less than 2 days where it was c. The whole journey took 21 days from Karachi to Baku.
Source: Ahmed Zafar- Chief Growth Officer
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Bidding farewell to Mr. Mansur Qazi
It is with a mix of gratitude and fondness that we bid farewell to Mr. Mansur Qazi, our esteemed Director of Commercial Logistics. The first farewell event was held in Lahore on 16th May’24 and the second farewell took place in Karachi on 30th May’24 at Head office, where senior management and colleagues gathered to honor Mr. Qazi’s invaluable contributions and remarkable leadership. Mr. Mansur Qazi has been a pillar of strength and a source of inspiration throughout his tenure. His vision and commitment have left an indelible mark on our organization. While we are sad to see him go, we are excited for the new adventures that await him.
Source: Abdul Rahman Butt- Regional Sales Head ECOM Central
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Training on Change Management
The University of Punjab Training Wing Head, Dr. Rab Nawaz Lodhi, gave an insightful training session on Change Management, which was a great success. The session, attended by our Regional and Area Management teams, was an incredible opportunity for professional growth and development. Dr. Lodhi’s expertise and insights into Change Management provided valuable strategies and practical knowledge to navigate and lead through change effectively.
Source: Ali Asghar Kiyani- Regional Director Central
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E-Commerce Gateway for Startups
Mr. Abdul Rahman Butt was invited by the University of Lahore (UOL) to participate in a crucial discussion on the e-commerce gateway for startups and the way forward. This initiative, spearheaded by the Innovation Hub at UOL, aims to provide valuable insights and strategies for budding entrepreneurs in the e-commerce space. This session promises to be an informative and inspiring event, offering a comprehensive overview of the opportunities and challenges in e-commerce for startups.
Source: Abdul Rehman Butt- Regional Sales Head ECOM Central
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Renewal of Sindh Driving License Project
With great pleasure, the Karachi-based Commercial Corporate team, led by Zahid Rana, announces the successful renewal of the Sindh Driving License project. With the help of this prestigious project, which has been operating faultlessly since 2016, TCS is able to provide drivers licenses to client’s right at their door. Because of the project’s success, the provinces of Punjab and Baluchistan have adopted a similar approach and are using TCS’s experience to create home delivery services for driver’s licenses.
Source: Fakhar Ahmed Khan- Director ECOM
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Beat the Heat with TCS!
On 25th May 2024, TCS Hyderabad organized an impactful Heatwave Campaign at Area Office, aimed at raising awareness and providing relief during the scorching summer months. Also, a doctor was invited (Mr. Eashwar Lal Khatri) who was giving precautionary instructions for Heatwave.
Source: Abdul Jalil Hakro- Area Business Head Hyderabad
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Heatwave Relief Camp
In response to the rising temperatures and to ensure the well-being of our field force, Area Business Head, Gujranwala organized a Heatwave Relief Camp at the Area Office. This initiative aimed to raise awareness about the risks associated with heatwaves and provide essential precautions for staying safe in the field.
Source: Ali Asghar Kiyani- Regional Director Central
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Celebrating 19 Years of Excellence
After 19 years of dedicated service, Mr. Shaheer Hassan, a highly experienced colleague, was bid farewell by the TCS Customer Services department. Starting his journey as a call center representative and ending with the prestigious role of Head of Quality Assurance Customer Services, he has left a memorable mark on our organization. Throughout his tenure, Mr. Shaheer has achieved numerous milestones and contributed significantly to the success of TCS.
Source: Anas Usman- Assistant Manager Claim
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Did You Know?
Khewra City, often known as “The Kingdom of Salt,” is well-known for having large deposits of rock salt, which are an important natural resource for Pakistan. Khewra is a sub location of Chakwal Station and TCS has one express center at this location which plays a crucial role in the natural resource sector of Pakistan.
Source: Marketing Department
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Orientation of Management Trainee’s by Retail Department
The Head Office Retail Department conducted a comprehensive orientation session for the Management Trainees (MTOs) on May 23, 2024. Led by the Head of Consumer, Mr. Nadir Malik, the session began with a warm welcome and introductions to new recruits involved in the program. Mr. Nadir Malik provided an overview of the agenda, setting the stage for an engaging and enlightening session. The orientation helped as a valuable opportunity for the MTOs to familiarize themselves with the Retail Department’s scope within TCS and to establish connections with key stakeholders. It laid a solid foundation for their journey ahead and emphasized the importance of teamwork and collaboration in achieving organizational goals.
Source: Samiya Masood- Assistant Manager Customer Experience
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Sorting Machines Monitoring
Our COO, Mr., Farrukh Nadeem personally monitored the sorting efficiency at Karachi Light Sorting Machine. The features of sorting machine are remarkable as it’s fully integrated with CLS (Courier Logistics System) and the machine only sorts the packet after CLS confirms the availability of booking data. The machine captures the packet dimension & volumetric weight and stores the packet picture locally which could be transferred to the cloud in due course. Arrival scan, p bag manifest and transit manifest are auto created in CLS as per operation selected by machine operator.
Source: Shayan Nadeem- Manager Operations Planning & New Initiatives
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Did You Know?
TCS has one express center in Wazirabad which is famously known as the “City of Cutlery” due to its long-standing tradition of producing high-quality cutlery products. The city’s cutlery industry includes the manufacturing of knives, scissors, swords, and various kitchen utensils. Wazirabad’s cutlery products are renowned for their craftsmanship and durability, both domestically and internationally.
Source: Marketing Department
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Bike Winning Championship
Mr. Tarique Ali from Nawabshah Station won 11.11 championship 2023 in South Region with the highest deliveries maintaining 95% DSR and 100% cash deposit. This reflects his dedication, efficiency, and excellence in performance. Such accomplishments are not only a personal triumph but also a great inspiration for his peers and the organization.
Source: Abdul Jalil Hakro – Area Business Head
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Workplace Assessment by HR
The HR Team, consisting of Mr. Ahsan, Mr. Rahat, and Ms. Ramsha, organized an impromptu trip to Korangi Hub. Their proactive interactions with our esteemed staff and committed couriers, as well as their careful attention to issues, significantly increased the optimism in our office. Couriers left with beaming smiles, showcasing the positive ripple effect of these sincere interactions and the heightened morale among our staff. This activity was performed with the idea that expresses empowerment and unity, creating a work environment where everyone’s opinion is respected and heard.
Source: Rahat Ali- HR Business Partner
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TCS Sponsors Szabist Media Festival
In an effort to help and advance the media industry, TCS generously extended a gold sponsorship to the Szabist Media Festival, which took place at Szabist University on May 16, 2024. This sponsorship demonstrates TCS’s dedication to supporting creativity and talent in the media industry. TCS offered valuable support to the students, providing them with opportunities to showcase their skills and creativity. Executive Director, Mr. Qasim Awan also shared his views and perspectives with the audience bringing new perspectives to the conversations and offering direction to budding media professionals
Source: Zakaullah Khan- Head of Digital Brand Development
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Comprehensive Training Sessions
The goal of TCS human resource department is to bring back the culture of learning and engagement. External trainers have been invited to TCS Hyderabad, Sukkur and Islamabad areas. The employees from sales and operations attended these trainings in Islamabad along with Mr. Sajjad Malik, the Regional General Manager.
In Hyderabad, Dr. Hakim Ali Mahesar, a professor at the University of Sindh, Jamshoro’s Institute of Commerce and Management, led a workshop on Employee Motivation and Well-being at work on 16th of May’24.
Mr. Muhammad Tayyab, a management consultant with expertise in meal/quality assurance and organizational excellence, conducted the training session in Islamabad on Communication for Effective Management on 16th of May’2024.
Dr. Ali Raza, an assistant professor of HRM at IBA Sukkur, led a training session on Emotional Intelligence at Work that TCS HR held at the Sukkur station on 11th May 2024.
Source: Rahat Ali- HR Business Partner
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Psychological Safety, Inclusion, and Belonging
MCC Pakistan, in partnership with technical advisors EY Ford Rhodes, arranged a Master Training Session that HR and Mr. Sajjad Malik had the chance to attend recently. The two-day event, which took place at Serena (Nazara Hall) in Islamabad on May 14 and 15, concentrated on the important subjects of “Psychological Safety, Inclusion, and Belonging.” The goal of the programme was to provide participants with the fundamental knowledge and skills needed to develop inclusivity, psychological safety within the organization, and a sense of belonging among all members.
Source: Rida Jamil- Assistant Manager – Learning
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Warm Welcome for the Management Trainees
We are excited to announce the arrival of our new batch of management trainees who are set to join the TCS family. As a warm welcome to our new team members, we have prepared special welcome kits to get them started and feel at home.
Source: Ramsha Jawed- Assistant Manager OD
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Collaboration between TCS & Bikiya
TCS Warehousing & Distribution (W&D) has signed a strategic goods storage contract with Bikiya Industries, an emerging FMCG brand committed to catering to customers who seek quality and hygiene. This partnership will cover the Lahore and Islamabad regions, ensuring that Bikiya Industries’ products are stored and managed with the highest standards of efficiency and care.
Source: Nusratullah Khan- Regional Sales Head – South W&D
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Dear TCS Family,
As we bring another edition of our updates to a close, I want to take a moment to express my gratefulness to everyone who has been part of this journey. Your contributions, insights, and events have been helpful in shaping the content that we bring to you. It is through your support, trust and engagement that we are able to keep you informed and connected with the latest news.
Here’s how you could contribute more by sharing:
- Stories. Share on-the-ground experiences of frontline staff, their challenges, or impressive feats accomplished by colleagues in the course of their duty.
- Did you know? Share interesting tidbits about our industry, company history, nostalgic moment or even fun facts about the cities/towns/stations we operate in.
- Shine a spotlight on your colleagues especially the juniors! Nominate someone whose hard work, dedication, or unique talents deserve recognition.
- Have suggestions for improvement? Ideas for new initiatives? Or maybe just want to share your thoughts on recent changes?
Let’s keep the connection alive and extend our engagement beyond the office walls. Remember to share ‘BYTES’ and ‘Photographs‘ where possible. The more diverse and appealing your contributions, the more exciting our ‘Bytes’ will be for everyone! So, don’t hesitate to share. Together, let’s make our content truly vibrant and reflective of our collective experiences.
Collated by: Natasha Shaheen- Digital Media Executive
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