Dear TCS,
Welcome to another edition of Bytes!
This biweekly newsletter serves as a vibrant collage chronicling the journey and milestones of our organization. Each photograph and caption shared here is a byte-sized celebration of our achievements, capturing the essence of our progress and the spirit of our community.
Creating this collage of information isn’t just about documenting events; it’s about motivating and inspiring each other. By sharing our successes and positive developments, we build a culture of recognition and encouragement that fuels our collective growth. Moreover, these snapshots of our journey will serve as a historical archive, providing future generations of employees with a rich legacy to look back on.
We invite you all to contribute to this living history by sharing your positive experiences in the market, with customers, peers, and frontline staff. Whether it’s a moment of exceptional teamwork, a customer success story, or a personal achievement, we want to hear from you! Please send us your photos to Natasha along with caption explaining the event and its significance. Your contributions will help us create a more inclusive and comprehensive narrative of our shared journey.
Let’s continue to celebrate and document our growth together. Share your bytes of positivity and let’s inspire each other to reach new heights!
Warm regards,
JJ
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Retail Sales Championship
We are excited to announce that Multan Kings have emerged victorious in the final match of the Retail Sales Championship 2024. With unwavering support from their dedicated support team, Multan Kings demonstrated exceptional skill and determination, securing their well-deserved championship title. We congratulate Multan Kings and their support team (K-1, LHE-1, LHE-2, HDD and GUJ) for this outstanding achievement. Quetta Gladiators deserves high praise for their outstanding performance as the runner-up, displaying remarkable efforts throughout the Championship and giving Multan a tough competition. The efforts of the Retail team during this championship have paved the way for a successful year end closing. Mr. Nadir Malik, Business Head Retail led this championship with the support of his team members Shahid Fazal, Sahibzada Sheraz, Samiya Masood, and Qaseem Uddin, to make this contest successful.
Source: Samiya Masood- Assistant Manager Customer Experience
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Comprehensive Training for Retail Sales Executives
Frontline employees are the backbone of any successful company, and at TCS, our esteemed Retail Sales Executives (RSEs) are instrumental in driving sales at our express centers. Recognizing their critical role, the Head Office Retail Team ensure that regular training sessions of RSEs are conducted so that they remain up-to-date with Standard Operating Procedures (SOPs) and the latest developments. These training sessions also serve as an open forum for RSEs to address any concerns or questions they might have regarding our products and services. Every month, across 13 areas, we conduct three training sessions each week. Two of these sessions focus on in-depth knowledge of products and services, while the third session is dedicated to enhancing soft skills. These comprehensive training sessions are designed not only to improve operational efficiency but also to foster professional growth among our RSEs.
Source: Samiya Masood- Assistant Manager Customer Experience
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Exciting Video Competition Extension and Inspiration
Good news! We have extended the deadline for our video competition to August 31st. We are eagerly looking forward to witnessing the talent within our company. We invite you to create a 1-3 minute video that demonstrates how to apply our core values in customer service. This is your chance to unlock your creativity, have fun, and win a cash prize of Rs. 5,000!
Additionally, we will soon be sharing a video created by marketing team across all the groups. This video will provide a helpful example of the type of storyline and ideas we are aiming for in our competition. Please use that video as a reference to produce your own video. The video is intended to inspire and give you a clearer understanding of our expectations. We encourage you to take note of the key themes, techniques, and ideas presented, and incorporate them into your work while aligning them with our specific core values.
How to get going:
- Form a team and brainstorm ideas
- Create your content that aligns with our core values and include humor
- Edit your video to ensure it is polished and professional and also add captions
- Email videos to natasha.shaheen@tcs.com.pk by August 31st, 2024.
Good luck to everyone, and I hope the best talent wins! If you have any queries or need more information, please contact natasha.shaheen@tcs.com.pk.
Source: Natasha Shaheen- Digital Media Executive
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Foreign Office Rolls Out Apostille Attestation Service
The Ministry of Foreign Affairs in Islamabad and its liaison offices in Karachi and Lahore have collaborated with courier companies to provide document attestation services in a bid to facilitate applicants seeking apostille attestation and TCS is one of those courier company. It will collect documents from applicants, which will then be attested by the Ministry of Foreign Affairs, as part of this new initiative. According to a Foreign Office statement, the courier companies are authorized to accept all documents except Power of Attorney. The purpose of the convention is to abolish the traditional requirement of legalization, replacing the often long and costly legalization process with the issuance of a single Apostille certificate by a Competent Authority in the place where the document originated.
Source: TCS Internal Com
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HR Connect
Mr. Ahsan Ali, Head of Human Resources, and his team came up with the concept to produce a magazine dedicated to HR news. This medium will keep employees informed on all the latest news, insights, and events from the TCS Human Resources department. Its primary goal is to enhance the link between employees and HR personnel by keeping everyone informed and engaged with the ongoing changes that shape our workplace.
Source: Rahat Ali- HR Business Partner
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Grow & Win Campaign
During a recent visit to the Central and North regions, Mr. Fakhar Ahmed- Director Ecom and Mr. Askari Abbas- Director Commercial & Business Development, along with their respective regional teams, recognized and rewarded top performers for their excellent achievements. The Grow & Win campaign prizes were awarded to meritorious recipients, including top Area, Regional, and National Couriers, Salespeople, and Operations Managers. Notably, the national winners were from Faisalabad, highlighting the region’s outstanding achievement. The final announcement of the Grow & Win campaign is set for August 2024, and excitement is mounting. This gesture of acknowledgment and appreciation demonstrates the organization’s commitment to inspiring and recognizing achievement among its members.
Source: Fakhar Ahmed Khan- Director ECOM
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Retirement Ceremony of Mr. Muhammad Waseem
Mr. Muhammad Waseem (Assistant Manager Operations) had his retiring ceremony at the Head Office in Karachi and was also given a service recognition gift during the ceremony. This event was organized to recognize and honor Mr. Waseem’s 28 years of loyal service to TCS and it was attended by Chief Operating Officer- Mr. Farrukh Nadeem, Head of Sentiments and Studio- Ms. Sahar Ahmad, Head of Human Resources – Mr. Ahsan Ali and other colleagues from HR department.
Source: Tariq Askari- Senior Manager Learning & OD
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TCS Warehouse Operation Overview
TCS Warehouse, located in FIEDMC (Faisalabad Industrial Estate Development & Management Company), has a covered area of 35,261 square feet and will begin operations on July 1, 2024. This facility, which services National Foods Private Limited, is solely dedicated to keeping raw ingredients and packing supplies, ensuring that critical products are handled swiftly and safely.
Source: Mian Rafaqat- Logistics Manager Central
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Training on Customer Service Excellence
TCS HR is pleased to announce the completion of a successful “Customer Service Excellence” training session by trainer Mr. Tajdar Hashmi at their regional office. The event was jam-packed with useful insights, practical tips, and interactive exercises, leaving everyone feeling empowered and ready to raise our customer service standards.
Source: Syed Usman Javed- HR Executive
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Engagement with the regional HR team
We are happy to share that our Head of HR, Mr. Ahsan Ali Shaikh, recently visited our regional office in Lahore, resulting in a major and beneficial engagement with the regional HR team and several departmental staff. The visit was marked by insightful talks, encouraging exchanges, and a generally positive attitude aimed at improving operational efficiency and worker well-being throughout the regional office.
Source: Syed Usman Javed- HR Executive
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Optimizing Logistics Efficiency through Communication and Excellence
On June 27, 2024, the respected trainer Muhammad Ali Langha presented an informative session titled “Optimizing Logistics Efficiency through Communication and Excellence.” The lecture gave useful concepts and approaches for improving logistics operations, emphasizing the value of effective communication and aiming for excellence. Participants gained a better grasp of how to streamline procedures, decrease inefficiencies, and promote a culture of continuous improvement within their logistics teams.
Source: Ramsha Syed- Assistant Manager Human Resource
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MOU between TCS and U Microfinance Bank
U Microfinance Bank Limited and TCS Private Limited have launched a strategic alliance to transform cash management services, employee banking, and digital payment solutions at #TCS Cash Hubs. This collaboration is expected to drive considerable innovation and streamline services, hence improving user convenience. The agreement is planned to combine U Microfinance Bank Limited’s expertise in banking solutions with TCS Private Limited’s broad network to provide seamless financial services to clients, making transactions more efficient and accessible.
Source: TCS Internal Com
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Station Manager DIK’s Thoughtful Visit to Injured Courier Residence
Mr. Masood, the Station Manager of DIK, visited the home of our injured courier Fayyaz’s home and delivered a thoughtful package containing fresh fruits, sweets, and cash assistance, along with a special message from the Management. This compassionate gesture exemplifies our organization’s unwavering commitment to supporting our team members during challenging times. The visit not only provided practical assistance but also conveyed a powerful message of care and solidarity from our leadership. It highlights our commitment to compassion and support within our workplace community, ensuring every team member feels valued.
Source: Ramsha Syed- Assistant Manager Human Resource
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Shifting of Sargodha Office
TCS Sargodha office has been to a new location on 12th July’24. The location is spacious and beautiful place compared to the previous location. Mr. Farrukh Nadeem and Mr. Ali Asghar Kayani inaugurated the office and the entire team expressed their gratefulness to the management for making this possible.
Source: Ali Asghar Kayani- Regional Director Central
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Comprehensive Onboarding for Couriers
HR organized a series of biweekly orientation (onboarding) workshops for couriers across the country, with a focus on the company’s goal, values, and industry trends. The lectures emphasized the significance of these guiding principles, offered market context, and highlighted success examples to encourage new couriers. To maintain high levels of professionalism, detailed instructions on dos and don’ts were established, encompassing safety regulations, customer service, ethics, and professional conduct.
Source: Ramsha Syed- Assistant Manager Human Resource
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Vitamin D Awareness Session and Testing Camp
As part of TCS commitment to employees’ well-being, TCS collaborated with Chughtai Lab to organize a Vitamin D testing camp on June 27, 2024 in Head Office, Karachi. Doctor Farheen from Chughtai Lab also conducted an awareness session for employees highlighting the significance of maintaining bone health, supporting the immune system, and overall well-being.
Source: Tariq Askari- Senior Manager Learning & OD
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Awareness Campaign on Workplace Harassment
HR recently spearheaded an impactful awareness campaign on Workplace Harassment at TCS, aiming to create a culture of respect, harmony, safety, and inclusivity. In June 2024, approximately 500 dedicated employees, from Managers to Senior Officers, gathered in K1, K2, and Hyderabad to participate. The feedback was overwhelmingly positive: 89% of attendees shared their thoughts, with 68% hailing the session as excellent and 30% finding it satisfactory. This enthusiastic response underscores our collective commitment to a safer and more inclusive workplace for all.
Source: Ramsha Syed- Assistant Manager Human Resource
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Customer Services Monthly Reward and Recognition Activity
The Customer services team gathered for their monthly reward and recognition ceremony, where the managers of each domain were excited to appreciate the top performers based on their monthly scorecard for the month of May and June. These ceremonies are all about recognizing and acknowledging the hard work and dedication of the employees in serving our customers out with complete perfection. It also helps in building a strong sense of teamwork and unity. Moreover, by celebrating employees they aim to create a positive work environment where everyone feels valued, encouraged and motivated. This time the ceremony was honored by our CEO, Mr. Moin Malik, who distributed certificates to the top performer and Mr. Muhammad Masood who recently joined us as our new Director Customer Services.
Source: Rida Khan- Assistant Manager Customer Care
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TCS Collaborates with Qist Bazaar
An MOU signing ceremony was held at TCS Head Office between TCS and Qist Bazaar Team to provide a convenient and flexible way to purchase essential items, especially during these challenging economic times to support our dedicated employees. This exciting program offers a range of benefits, including access to a wide range of electronic items on easy monthly installments, eliminating the need for detailed paperwork, verification, bank account or credit card and form charges. TCS employees can enjoy special discounts of up to 10% on down payment. This offer is for Karachi Hyderabad and Lahore based employees and they can take advantage of this exciting opportunity by simply download the Qist Bazaar android application or visit their website at https://qistbazaar.pk/
Source: Ramsha Syed- Assistant Manager Human Resource
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Hello TCS Family,
Welcome to another issue of TCS Bytes, a magazine dedicated to bridging the gap between the internal departments of TCS and our dynamic workforce. It is with great enthusiasm that we bring you a platform to stay informed, inspired, and engaged with the latest news, insights, and events that shape our workplace. In this issue, we delve into the core of our HR initiatives, highlighting the recent series of orientation sessions organized for our couriers across the country.
We invite you to engage with us, share your stories, and be an active part of this vibrant community. Together, we can build a workplace that not only excels in performance but also thrives on the strength of its human connections.
Here are some ideas for what you can contribute to make it worth the read:
- Stories. Share on-the-ground experiences, challenges overcome, or impressive feats accomplished by colleagues in the course of their duty.
- Did you know? Share interesting tidbits about our industry, company history or even fun facts about the cities/towns we operate in.
- Shine a spotlight on your colleagues! Nominate someone whose hard work, dedication, or unique talents deserve recognition.
- Feedback Corner Ideas for new initiatives? Or maybe just want to share your thoughts on recent changes?
- Any employee team building events in your station.
Natasha Buzz 🐝
Digital Media Executive – natasha.shaheen@tcs.com.pk
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